Return Policy for DentaMall
Effective Date: April 8, 2025

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1. Eligibility for Returns

You may return unopened, unused products purchased from DentaMall within 14 days of delivery. Returns must meet the following criteria:

• Products are in original packaging.
• Items are undamaged and unused.
• Return request is submitted via email to Support@dentamall.com with your order number.

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2. Products Not Eligible for Return

• Custom-made or personalized items.
• Expired or perishable products (e.g., dental supplies with expiration dates).
• Products damaged due to misuse, neglect, or accidental damage.
• Items returned after the 14-day window.

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3. Return Process

1. Notify Us: Email Support@dentamall.com with your order number and reason for return.
2. Receive Authorization: We will confirm eligibility and provide a return shipping label (if applicable).
3. Ship Back: Send the item to:
   Spectrum Sales for General Trade
   35 Capital Mall (U30), 5th Settlement, New Cairo, Egypt.
4. Refund Processing: Refunds will be issued to the original payment method within 7 days of receipt and inspection of the item.

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4. Exceptions

• Damaged During Shipping: Report damage within 48 hours of delivery. Photos must be provided.
• Restocking Fee: A 10% restocking fee applies to returned items.
• Final Sale Items: Products marked "Final Sale" are non-returnable.

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5. Refund Timing

• Refunds take 3–5 business days to process after approval.
• Delivery times for refunds depend on your payment method (e.g., bank transfer, credit card).

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6. Contact Us

For return inquiries, contact:

• Email: Support@dentamall.com
• Phone: +20 1100 211 575

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7. Policy Updates

We may update this policy. The effective date will reflect changes.

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© 2025 Spectrum Sales for General Trade