Support Policy for DentaMall
Effective Date: April 8, 2025

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1. Introduction

DentaMall is committed to providing prompt and effective support to ensure a seamless experience for our customers. This policy outlines how to contact us, the types of support we offer, and our response guidelines.

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2. Support Channels

You can reach us via:

• Email:
  • General Support: Support@dentamall.com (responses within 24–48 hours).
  • Urgent Issues: admin@dentamall.com (prioritized response).
• Phone:
  • Customer Service: +20 1100211575 (Mon–Fri, 9 AM – 6 PM EET).
• Website:
  • Visit our FAQ section or contact form at dentamall.com .

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3. Types of Support

We assist with:

• Order & Delivery Issues: Tracking, cancellations, returns, or delays.
• Payment Problems: Failed transactions, refunds, or payment disputes.
• Product Queries: Specifications, compatibility, or quality concerns.
• App/Website Technical Issues: Bugs, login problems, or usability questions.
• General Inquiries: Account management, promotions, or policy clarifications.

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4. Response Times

• Standard Support:
  • Email: Within 24–48 hours during business days.
  • Phone: Immediate assistance during office hours.
• Urgent Requests:
  • Critical issues (e.g., security breaches, major outages) will be addressed within 2 hours.

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5. Escalation Process

If unresolved after initial contact, escalate via email to admin@dentamall.com , referencing your case number (if provided).

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6. Limitations

• Support is not available for:
  • Third-party services (e.g., payment gateways, shipping providers).
  • Issues caused by unauthorized modifications to the app/website.
• We reserve the right to close inactive cases after 30 days.

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7. Contact Information

• Address:
  Spectrum Sales for General Trade
  35 Capital Mall (U30), 5th Settlement, New Cairo, Egypt
• Owner/Contact:
  Khaled Hamed Abdelghani Farahat
  Email: admin@dentamall.com
  Phone: +20 1100211575

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8. Policy Updates

We may update this policy. The effective date will reflect changes.

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© 2025 Spectrum Sales for General Trade